Warranty and return
If you have placed an order on a Trabiss International website / webshop, as a consumer you have the right to dissolve the agreement within 14 days, without giving reasons. We call this the right of withdrawal, during this period you may assess it as you do in a store, unless otherwise stated. Revocation is done by means of an unambiguous statement. You may revoke both in writing and orally. Withdrawal in writing (such as by e-mail) is preferable, because it is up to you to prove that you have exercised your right of withdrawal correctly and in a timely manner. We therefore advise you to use our model form for this: Withdrawal form
After you have indicated that you want to make use of the right of withdrawal, we will make agreements with you about the method of return.
The withdrawal period expires 14 days after the day:
- Where the item is in your possession
- For multiple items in an order, which are delivered separately: on which you have received the last item
- For an item that consists of several parts: on which you have received the last partYou can only return the item if:
- The article is complete
- In the original condition and factory packaging
Note: For any depreciation that occurs because the item is damaged, used, missing parts or is used in a different way than would happen in a store, we may hold you liable and charge any costs.
Please note that these regulations only concern our Glass Linear Scales and other DRO products. High voltage power supplies, and other custom-made items cannot be returned under all circumstances.
1 year warranty
By placing a purchase with Trabiss International via telephone, internet or in any other way you agree to our general webshop conditions.
Trabiss International will only honour warranties set out in this written document. No other warranties of application, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose are valid or honored.
Trabiss International products come with a 1 year warranty and guaranteed free from manufacturing defects in material and/or manufacturing defects. If the product is found to be defective, Trabiss International will replace or repair the product free of charge within 1 year from the date of the original purchase.
We would like to refer you for all provisions to our general webshop conditions.